Claims are paid within 12 hours of receipt of documents. Save time and money through simple and quick claiming options.


Visit one of the NET1 FINANCIAL SERVICES Stores nationwide

Call Centre

Call our dedicated team on

0800 100 201


Send us a quick email


Submit claims using WhatsApp

079 352 8221


What you need to claim?

In order to submit a claim, you will be required to submit the following documentation:

  • Completed Smartlife claim form
  • Certified copy of death certificate
  • BI- 1663/BI-1680 or DHA- 1663/DHA-1680 form (forms completed by the doctor on death)
  • Certified copy of the deceased ID
  • Certified copy of the claimant ID
  • Copy of police report for unnatural death
  • Claimant’s bank statement